U.S. Government Support
Dedicated support for data residency and citizenship requirements
Secure support
for government customers and partners
GitLab provides U.S. Government Support through our global team of specialists, addressing critical security concerns and data residency requirements.
Why GitLab U.S. Government support
Available with GitLab subscriptions for on-premise or approved cloud service use, including GitLab Dedicated for Government, US Citizen Support is delivered through a confidential support ticketing system that aims to meet FedRAMP requirements.
Customers will continue to engage with the GitLab Customers Portal for all other activities such as subscription management and product downloads. Support cases are opened and managed with the US Government Support support portal. With US Government Support, your sensitive data is managed with utmost care and compliance.
Features and Benefits
Round-the-Clock U.S. Government Support
through GitLab’s secure ticketing system
- Support tickets submitted through the secure ticketing system receive exclusive 24x7x365 technical support from verified U.S. citizens, ensuring consistent and clear communication throughout the case life cycle. Includes round-the-clock assistance from US citizens, ensuring that you receive timely and expert support whenever you need it.
- 12x5 enhanced support during business hours from US citizens.
- Physical and logical separation of data collected during support from other case management systems, including from GitLab’s traditional support infrastructure.
- Support for both on-premise deployments and certified cloud providers like Amazon Web Service (AWS) GovCloud, catering to the needs of our security-conscious customers with convenience.
- Support data stored in a U.S. only, secured support system.
Requirements
- US Citizen Support-supported subscriptions must have a dedicated GitLab account and may not be mixed with non-US Citizen Support supported subscriptions.
- Any GitLab-supported subscriptions that are used in the AWS GovCloud regions are required to use US Citizen Support support.